Step 1

If you forget your password, you can reset it by clicking on the Forgot Password button in the home screen Enter the registered email address and tap on Submit

Step 2

Check your email for the one-time password. Enter the otp in the designated field and tap on Submit

Step 3

Type in the new password, then type it again in the Confirm Password field, and then tap on Submit

Step 1

Tap the notification icon in the bottom menu to view the list of notifications

Step 1

The settings menu allows the user to change the property settings such as Manage Role, Block, Unit, Management/Eform Settings, the e-form settings, change password, and other Settings. The other settings include managing the Feedback Option, Defect Location, Facility Type and Visiting Purpose

Step 1

The logout menu allows the user to sign out from the app

Step 1

You may manage your user lists. Users can be sorted by their assigned role, first name, last name, and unit number. The controlling agent can create, modify, allocate units, assign devices, grant system access, activate/deactivate, and delete users based on their permissions

Step 2

When editing a user, the managing agent can choose whether or not the user is a key contact (For Aerea Home App users) and update their information

Step 3

The managing agent can assign units to users and view a summary of assigned units that can be deleted

Step 4

The managing agent can manage the available devices. The devices for each location and unit will be listed here, and the agent will be able to assign them to the user, select Bluetooth / Remote door open, and receive device calls for open door access

Step 5

The managing agent can assign cards to users and view a summary of assigned cards that can be deleted

Step 6

The access permissions are set for individual modules for each building

Step 1

User Access displays a complete list of users, as well as their permissions for each module. Users can be sorted by building, unit, and role. The Managing agent can change the access permissions for the modules here

Step 1

The managing agent can create a new user by selecting a role and filling in the necessary user details. The Primary Contact option will only appear for Home App user roles

Step 1

This section shows a list of all units that have been created. You can view detailed information for each unit and sort the data by building, unit number, or module. Taping on an item will navigate to the details screen

Step 2

In the details screen, you can sort again by building, unit number, or module. You can also select a module to view data related to that module

Step 1

This section loads the list of registrations done through Aerea Home app. The list can be sorted based on date, building, unit, name, email and registration status. Tap on an item to view its details

Step 2

The managing agent can approve, reject and delete the registration. He can also have the option to approve a rejected registration

Step 1

Create a new announcement

Step 3

The new submissions are listed here. The booking will be added to the summary list upon clicking the approve button. If the user chooses to decline, they need to provide the reason

Step 1

The manager can edit the defect status, appointment and select defect team comments here

Step 2

The ticket is closed if the manager chooses in the defect team comments that the defect is not an issue. Otherwise the defect status changes to 'In Progress'

Step 3

Upon submission, enter the name and signature

Step 4

Once the joint inspection is completed, the defect can be handed on. The defect team can select the defect status as Pending_Fixed_Other along with the rectification photo if the defect is fixed

Step 5

The ticket will be closed if the defect submitter agrees with all of the observations. If not, a new ticket will be opened with the current defect's ticket as reference no

Step 1

In the facility booking details screen, the managing agent can amend bookings — this includes changing the date, time, status, or canceling the appointment

Step 2

Tap on  “New Bookings” in the summary screen to see recent bookings waiting for approval or decline

Step 1

Click on the add button to create a new access card

Step 2

Fill in the card details form with required information

Step 3

Save the new access card to complete the creation process

Step 1

Select an access card from the list to edit its details.

Step 2

Modify the card information in the edit form

Step 3

Save the changes to update the access card information

Step 1

Choose the access card you want to delete from the list

Step 2

Tap the delete button to remove the selected access card

Step 3

Confirm the deletion by tapping the confirm button

Step 4

The access card has been successfully deleted from the system

Step 1

Click on the plus button to add a new digital device

Step 2

Fill in the device details form with required information

Step 3

Click on the save button to create the new device

Step 4

The device has been successfully created and added to the system

Step 1

Click on the pencil icon button of the device you want to edit

Step 2

Update the device details in the form fields

Step 3

Click on the save button to update the device information

Step 4

The device has been successfully updated in the system

Step 1

Click on the trash icon button next to the device you want to delete

Step 2

Confirm the deletion by clicking the yes button

Step 3

The device has been successfully deleted from the system

Step 1

Click on the restart icon next to the device you want to restart

Step 2

The device has been successfully restarted

Step 1

Click on the plus button to create a new Face ID

Step 2

Fill in the Face ID details form with required information

Step 3

Click the submit button to create the new Face ID

Step 4

The Face ID has been successfully created and added to the system

Step 1

Click on the New Submissions button to view pending Face ID registrations

Step 2

Click the approve button next to the Face ID you want to approve

Step 3

The Face ID registration has been successfully approved

Step 1

Click the reject button next to the Face ID you want to reject

Step 2

Fill in the rejection reason in the provided field

Step 3

The Face ID registration has been successfully rejected

Step 1

Click on the image icon button on the Face ID you want to view

Step 2

Enter the access code and click the submit button

Step 3

The Face ID registration photo will be displayed on the screen

Step 1

Click on the image icon button next to the Face ID you want to view

Step 2

Enter the access code to view the Face ID image

Step 3

The Face ID photo will be displayed on the screen

Step 1

View the list of available Face IDs

Step 1

Tap on the image icon of the Face ID you want to view

Step 2

Enter your access code

Step 3

The Face ID photo will be displayed on the screen

Step 1

Tap on the add a face button

Step 2

Enter your photo, role, and staff name, then tap upload

Step 3

The Face ID has been successfully created

Step 1

Tap on the trash icon button next to the Face ID you want to delete

Step 2

Confirm the deletion by tapping the yes button

Step 3

The Face ID has been successfully deleted

Step 1

Tap on the staff bluetooth door open menu

Step 2

Tap on the device of the door you want to open

Step 1

Tap on the staff remote door open menu

Step 2

Tap on the device of the door you want to open

Step 1

Tap on the Bluetooth Open Door Records menu

Step 2

The list of Bluetooth Open Door Records will be displayed

Step 1

Tap on the Failed Open Door Records menu

Step 2

The list of Failed Open Door Records will be displayed

Step 1

Tap on the Call Unit Open Door Records menu

Step 2

The list of Call Unit Open Door Records will be displayed

Step 1

Tap on the QR Code Open Door Records menu

Step 2

The list of QR Code Open Door Records will be displayed

Step 1

Tap on the Summary to view the list of Marketplace submissions. The records can be sorted by name, type, condition and title

Step 2

Tap on the more button to access the comments, reports or to deactivate the marketplace post

Step 3

Tap on the Likes option to view the list of likes related to the post. The Managing agent has the option to delete the like

Step 4

Tap on the reports option to view the list of reports related to the post. The Managing agent has the option to show_hide the report as well as warn_block the user

Step 5

Step 1

To view the list of reports for different Marketplace posts, tap the All Reports button

Step 2

Tap on the view all reports option to view the list of reports related to the post. The Managing agent has the option to show_hide the report as well as warn_block the user

Step 1

To view the list of users blocked by other users, tap on the Blocked Users Button. The Managing agent can add to or remove the user from blocked list

Step 1

View the visitor list and use search or filters

Step 1

Tap the New Walk-In button

Step 2

Fill in the details in the provided fields

Step 3

Tap the submit button

Step 4

The new walk-in has been successfully registered

Step 1

Tap the New Walk-In button

Step 2

Tap the Scan QR icon at the top right

Step 3

Scan the QR code using your camera

Step 4

Update the visitor details accordingly

Step 5

Tap the submit button

Step 6

The changes have been saved

Step 1

Tap the pencil icon at the top right of the visitor booking you want to edit

Step 2

Make changes

Step 3

Tap the submit button

Step 4

The changes have been saved

Step 1

Tap the pencil icon at the top right of the visitor booking you want to delete

Step 2

Scroll down, then tap the delete button

Step 3

Tap Yes to confirm the deletion

Step 4

The visitor booking has been successfully deleted

Step 1

The list of invoice batches will be displayed

Step 1

Tap the document icon button of the invoice batch to view its PDF

Step 2

The PDF document will be displayed - tap the download button at the top right to save it

Step 1

Tap the invoice look up icon button of the invoice batch

Step 2

The list of individual invoices for the selected batch will be displayed

Step 1

Tap the notification bell icon button of the invoice batch

Step 2

The notification has been sent successfully

Step 1

Tap the trash icon of the invoice batch you want to delete

Step 2

Tap Yes to confirm

Step 3

The invoice batch has been deleted

Step 1

Tap the Manage Individual Invoice button

Step 2

The list of individual invoices will be displayed

Step 1

Tap the Plus button at the bottom center to start creating a new document category

Step 2

Enter the category details and tap Save to create the category

Step 3

Confirm the new document category was created successfully

Step 1

Select the document category you want to edit

Step 2

Update the category fields with your changes

Step 3

Tap Save to apply your changes

Step 4

Verify the category changes have been saved successfully

Step 1

Select the document category you want to delete

Step 2

Scroll to the bottom and tap Delete to remove the category

Step 3

Tap Yes to confirm and permanently delete the category

Step 1

Tap New Uploads at the bottom center to view pending Resident File Uploads

Step 1

The list of new Resident File Uploads is displayed

Step 1

Tap the Edit icon on the Resident File Upload you want to modify

Step 2

Make the necessary changes to the Resident File Upload details

Step 3

Scroll down and tap Save to apply your changes to the Resident File Upload

Step 4

confirmation appears indicating the Resident File Upload changes were saved successfully

Step 1

Tap the Edit icon on the Resident File Upload you want to delete

Step 2

Tap Delete to remove the selected Resident File Upload

Step 3

Tap Yes to confirm deletion of the Resident File Upload.

Step 4

A confirmation appears indicating the Resident File Upload was deleted successfullyp>

Step 1

Tap on the Summary to view the list of Resichat submissions. The records can be sorted by category name, ticket and subject

Step 2

Tap on the more button to access the comments, reports or to deactivate the post

Step 3

Tap on the comments option to view the list of comments related to the post. The Managing agent has the option to show_hide the comment as well as warn_block the user

Step 4

Tap on the reports option to view the list of reports related to the post. The Managing agent has the option to show_hide the report as well as warn_block the user

Step 5

Step 1

To view the list of reports for different Resichat posts, tap the All Reports button

Step 2

Tap on the view all reports option to view the list of reports related to the post. The Managing agent has the option to show_hide the report as well as warn_block the user

Step 1

To view the list of users blocked by other users, tap on the Blocked Users Button. The Managing agent can add to or remove the user from blocked list

Step 1

Click on the edit icon button of the user role you want to edit

Step 2

Modify the user role information in the edit form

Step 3

Scroll down and tap the save button to update the user role

Step 4

The user role has been successfully updated.

Step 1

Click on the trash delete icon button of the user role you want to delete

Step 2

Confirm the deletion by tapping the yes button

Step 1

Click on the plus button at the bottom center to create a new user role.

Step 2

Fill in the user role details form with required information.

Step 3

The new user role has been successfully created.

Step 1

View the list of blocks in the main screen

Step 1

18.2.2.1 Click on the edit icon button of the block you want to edit

Step 2

18.2.2.2 Modify the block information in the edit form

Step 2

18.2.2.3 The block has been successfully updated

Step 1

Click on the trash delete icon button of the block you want to delete

Step 2

Confirm the deletion by tapping the yes button

Step 1

Click on the plus button at the bottom center to create a new block

Step 2

Fill in the block details form with required information

Step 2

The new block has been successfully created

Step 1

View the list of units in the main screen

Step 1

Click on the edit icon button of the unit you want to edit

Step 1

Modify the unit information in the edit form

Step 1

The unit has been successfully updated

Step 1

Click on the trash delete icon of the unit you want to delete

Step 2

Confirm the deletion by tapping the yes button

Step 2

The unit has been successfully deleted

Step 1

Click on the plus button at the bottom center to create a new unit

Step 2

Fill in the unit details form with required information

Step 3

The new unit has been successfully created

Step 1

View the list of sinking funds in the main screen

Step 1

Click on the plus button at the bottom center to create a new sinking fund

Step 2

Fill in the sinking fund details form with required information

Step 3

Scroll down and tap the submit button to save the new sinking fund

Step 4

The new sinking fund has been successfully created

Step 1

View the list of available E-Forms

Step 1

Tap on the edit icon button of the E-Form you want to update

Step 2

Modify the E-Form information in the edit form

Step 3

Scroll down and tap the Submit button to update the E-Form

Step 4

The E-Form has been successfully updated

Step 1

Tap on the trash delete icon button of the E-Form you want to delete

Step 2

Confirm the deletion by tapping the Yes button

Step 3

The E-Form has been successfully deleted

Step 1

Tap on the Payment Settings option

Step 2

Modify the payment settings as needed

Step 3

Scroll down and tap the Submit button to save the payment settings

Step 4

The payment settings have been successfully saved

Step 1

Tap on the Holiday Settings option

Step 2

Make the necessary changes and tap Submit

Step 3

The holiday settings have been successfully saved

Step 1

Tap on the property settings menu option

Step 2

Modify the property settings as needed

Step 3

Scroll down and tap the submit button to save changes

Step 4

Property settings have been successfully updated

Step 1

Tap on the key collection appointment settings menu

Step 2

Modify the key collection appointment settings as needed

Step 3

Scroll down and tap the submit button to save changes

Step 4

Key collection appointment settings have been successfully updated

Step 1

Tap on the defect inspection appointment settings menu

Step 2

Modify the defect inspection appointment settings as needed

Step 3

Scroll down and tap the submit button to save changes

Step 4

Defect inspection appointment settings have been successfully updated

Step 1

Tap on the feedback options menu to view available options

Step 2

View the list of available feedback options on the screen

Step 1

Tap on the plus icon button to create a new feedback option

Step 2

Fill in the feedback option details and tap submit

Step 3

New feedback option has been successfully created

Step 1

Tap on the edit icon button next to the feedback option you want to modify

Step 2

Modify the feedback option details as needed

Step 3

Feedback option has been successfully updated

Step 1

Tap on the trash icon button next to the feedback option you want to delete

Step 2

Confirm the deletion by tapping the yes button

Step 3

Feedback option has been successfully deleted

Step 1

Tap on the defect locations menu to view available locations

Step 2

View the list of defect locations on the screen

Step 1

Tap on the plus icon button to create a new defect location

Step 2

Fill in the defect location details and tap submit

Step 3

New defect location has been successfully created

Step 1

Tap on the edit icon button next to the defect location you want to modify

Step 2

Modify the defect location details and tap submit

Step 3

Defect location has been successfully updated

Step 1

Tap on the trash icon button next to the defect location you want to delete

Step 2

Confirm the deletion by tapping the yes button

Step 3

Defect location has been successfully deleted

Step 1

Tap on the facility types menu to view available types

Step 2

View the list of facility types on the screen

Step 1

Tap on the edit icon button next to the facility type you want to modify

Step 2

Modify the facility type details as needed

Step 3

Scroll down and tap the submit button to save changes

Step 4

Facility type has been successfully updated

Step 1

Tap on the trash icon button next to the facility type you want to delete

Step 2

Confirm the deletion by tapping the yes button

Step 3

Facility type has been successfully deleted

Step 1

Tap on the visit purposes menu to view available purposes

Step 2

View the list of visit purposes on the screen

Step 1

Tap on the set limit option to configure visitor limits

Step 2

Enter the maximum number of visitors and tap update

Step 3

Maximum visitor limit has been successfully updated

Step 1

Tap on the plus icon button to create a new visit purpose

Step 2

Fill in the visit purpose details and tap submit

Step 3

New visit purpose has been successfully created

Step 1

Tap on the delete icon button next to the visit purpose you want to remove

Step 1

Confirm the deletion by tapping the yes button

Step 1

Visit purpose has been successfully deleted